Privacy Policy & SMS Terms

ClaimHinge LLC ("ClaimHinge," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, forms, phone calls, email, text messages, and related communications.

Information We Collect

We may collect personal information you provide directly to us, including your name, email address, phone number, property or mailing address, insurance company, claim number, claim details, uploaded documents, photographs, and other information related to your property insurance claim.

We may also collect limited website information such as browser type, device information, referring pages, pages visited, and general usage data through standard hosting, analytics, security, or form-processing tools.

How We Use Information

We use information to review claim inquiries, respond to requests, communicate with you, evaluate whether our services may be appropriate, prepare claim-related documentation, maintain business records, improve our website, protect against misuse, and comply with legal or regulatory obligations.

SMS Messaging Terms

If you opt in to receive text messages, ClaimHinge LLC may send recurring SMS messages to the mobile number you provide. Messages may include claim review updates, appointment coordination, document requests, service reminders, occasional review requests, and related business communications.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase or service. You may opt out at any time by replying STOP. For help, reply HELP or contact us at info@claimhinge.com or 888-721-5366. Wireless carriers are not liable for delayed or undelivered messages.

SMS opt-in information and consent records are used only for ClaimHinge LLC communications and are not sold, rented, or shared with third parties for their own marketing purposes.

How We Share Information

We may share information with service providers who help operate our website, process forms, store records, communicate with you, or support our business. We may also share information with insurance carriers, contractors, consultants, professional advisors, regulators, or other parties when needed to review or support your claim, with your direction or as permitted by law.

We do not sell your personal information. We do not share mobile opt-in data or SMS consent with third parties for promotional or marketing use.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect information in our possession. No website, email, text message, or electronic storage method is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

Your Choices

You may ask us to update or delete certain personal information by contacting us. We may need to retain information where required for legitimate business, legal, compliance, or recordkeeping purposes. You can opt out of SMS messages by replying STOP at any time.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

ClaimHinge LLC
7915 FM 1960 #360
Houston, TX 77070
info@claimhinge.com
888-721-5366